Reading Right, Answering Wrong: How Visual Configuration Changes Affect Evidence Use in VLMs

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Vision-language models (VLMs) have achieved strong performance on tasks such as visual question answering, yet small image resizes can turn correct answers into errors. We investigate whether changes in visual configuration, such as image tiling and token arrangement, contribute to this instability. Across seven checkpoints and four benchmarks, equally small resizes cause more correctness flips when they switch configurations. Surprisingly, in over half of these cases, models answer the question incorrectly but can still read the correct answer when told what to read. Furthermore, attention interventions in LLaVA-NeXT suggest that configuration changes can weaken the use of readable information during answering. We therefore guide models using field cues and their own transcriptions. With annotation assistance, these forms of guidance together correct 97.2% of errors with readable information. These findings show that configuration changes can affect how models use information they can still read.