Robust Fusion of Semantic and Behavioural Signals for LLM Reranking in Personalised Search

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Personalised search must satisfy query intent while incorporating user context and historical interactions. LLM-based cross-encoders provide a single reranking interface, but injecting predictive behavioural statistics into their prompts can encourage shortcut learning: reliance on historical signals at the expense of semantic and user-context patterns that generalise to sparse or unseen searches. We study this problem in the personalised search system of a large-scale audio streaming platform using Query Slice Stats (QSS), an interaction-derived behavioural feature summarising historical success for query-candidate pairs. Naive QSS injection improves ranking when the feature is available but reduces robustness when it is removed. We address this with deterministic dual-sample feature-dropout training, which presents each example once with QSS included and once with QSS removed. Offline, QSS injection improves ranking quality by 13.3% when available. Dual-sample training preserves these gains while improving performance under QSS-removed evaluation by 4.0% relative to naive QSS training. In a live online test, both QSS-aware variants improve search success by roughly 2%. The aggregate test does not distinguish dual-sample from features-only training; the cold-start comparison is directionally consistent with the offline results. Paired feature-present and feature-removed training can therefore reduce the tension between exploiting strong behavioural statistics and remaining robust when they are unavailable.